Refund policy

Effective Date: November 28, 2025

At Crystalite Fashion, we want you to be completely satisfied with your statement purchase. If you are not satisfied, we offer the following refund/return policy:

1. Eligibility for Return and Exchange

Refunds

We only offer refunds in cases where a customer pays for a product that is out of stock and cannot be fulfilled. In all other cases (e.g., change of mind, incorrect size), refunds are not applicable; we offer exchanges or store credit only.

Returns and Exchanges

We accept returns or exchanges for products that meet the following criteria:

  • The product is unused, unworn, and unwashed.

  • The product is in its original packaging with all tags, labels, and protective seals intact.

If you receive a damaged or defective item, please contact us within 7 days of delivery to arrange for a return or exchange.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer service team at crystaliteclbrand@gmail.com within 7 days of receiving your order. You will be provided with instructions on how to return your item.

3. Refund Process (Out-of-Stock Only)

If a refund is approved due to an out-of-stock product, we will:

  1. Notify you via email.

  2. Process your refund to the original payment method used for the purchase.

  3. Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Apparel that has been worn, washed, stained, or altered.

  • Jewelry or headwear showing signs of use or tampering.

  • Products damaged by the customer after delivery.

5. Exchange Policy

If you wish to exchange a product for a different size, color, or style, you can do so by following the same process as for returns (Section 2). Exchanges are subject to product availability. If the requested exchange item is unavailable, we will issue store credit for the value of the returned item.

6. Shipping Costs for Returns

Customers are responsible for the cost of return shipping for returns and exchanges (unless the item is confirmed to be defective or incorrect due to our error).